Head of Client Services · Jarrett Digital

Someone needs to own whether our clients feel looked after.

Remote, with one day a week near Bristol. £55,000 to £65,000. Employed or contract.

I run a Google Ads consultancy, not an agency. Around 30 clients, most of them in the US, almost all in professional services: law firms, medical practices, trades and B2B. We're growing quickly, and there's one part of that growth I can no longer hold on my own: making sure every client feels genuinely looked after.

To be honest with you, this is not a Google Ads job. You won't build campaigns or write ad copy. Our team owns the accounts, and our Head of Coaching owns the quality of the work. What we don't yet have is one person who owns the client relationship across the whole book. That's this role.

The gap I need you to close

When a client signs, there's a quiet fortnight while we build and the ads warm up. That's exactly when a client starts to wonder if they made a mistake.

I want clients who feel held from day one, who hear about problems before they become emails, and who stay for years because the experience is calm and the communication is honest. That's what you'd own.

What you'd own

→The client relationship, end to end, from the moment they sign through onboarding and across the years that follow.
→Retention across the whole book. Know who's happy, who's gone quiet, and who's at risk, and run the save before it becomes a leaving email.
→Onboarding and the launch experience, so no new client feels dropped in those first nervous weeks.
→Escalation, so problems get caught and sorted before they reach me.
→The system itself: the check-in rhythm, the early-warning signals, the reporting, so looking after clients well scales as we grow rather than being held together by hand.

Who I'm looking for

You've done this in an agency or consultancy. You've held a portfolio of client relationships, kept clients who were ready to walk, and built the systems that made good service repeatable rather than lucky.

You're commercially sharp, calm under pressure, and you take ownership without being chased. You're an excellent communicator in writing and on a call, and comfortable holding relationships with US clients across time zones.

You do not need to be a Google Ads expert. The team handles the technical work.

How we work

We're a remote team, spread across a few countries, and we judge people on impact, not hours at a desk. You won't be micromanaged. You'll be trusted to own outcomes.

Mostly remote, with one day a week (Tuesdays) in our office near Weston-super-Mare, so you'll need to be within commuting distance for that day. A calm place to work, good clients, and a firm rule about not taking on difficult ones.

The package

£55,000 to £65,000 depending on experience
Employed or contract, whichever suits you
Mostly remote, one day a week in the office (Tuesdays)
A long-term seat on the leadership team

Apply

I'd rather read three honest answers than fifty generic CVs, so please answer the questions below in your own words. This is genuinely how I'll decide who to speak to.

Your name

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Are you looking for employed or contract?

Upload your CV (PDF or Word)

Upload your covering letter (PDF or Word)

Tell me about a client relationship you personally saved. What was going wrong, what did you do, and what happened?

We're scaling fast and most of our clients are in the US. How would you keep 80 clients feeling genuinely looked after when you can't speak to all of them every week?

Why this role, and why now?